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WhatsApp Connection

Connect your WhatsApp Business Account to enable WhatsApp integration with your agent.

Important Information

The WhatsApp phone number integrated with the chatbot can only be used by the chatbot, and can't be used on WhatsApp or WhatsApp business. If you already use the phone number with WhatsApp, you must delete your account in the app first.

To delete WhatsApp:

  1. Navigate to WhatsApp or WhatsApp Business app.
  2. Navigate to Settings > Account.
  3. Select Delete my account. This may take a few minutes, but after that, the number will be available to use.

If you previously used WhatsApp through Meta Developer for business you must disable two-step verification:

  1. Navigate to you Whatsapp Business Account and login.
  2. Choose the phone number you would like to integrate.
  3. Navigate to Settings > Two-step verification and choose turn off two-step verification.

Click the button below to connect your WhatsApp Business Account.

You'll be prompted to log in to Facebook and authorize the WhatsApp Business Account connection.