Channel integrations are essential for deploying your FlowGent AI agent to various external platforms where your customers interact with your business. While you can test and configure your agent within the FlowGent platform, the primary purpose is to employ it outside through these integrations—a mandatory step to make it accessible to customers, with most users choosing to deploy it on their websites, alongside other available channels.

What Are Channel Integrations?

Think of your FlowGent AI agent as your digital customer support assistant, designed for external deployment. You can interact with it within the FlowGent platform for testing, but channel integrations are the key to placing this assistant on platforms where your customers already are—like your website, WhatsApp, or Slack—ensuring it’s actively used outside rather than confined to the platform.

Available Channel Integrations

To deploy your AI agent externally, FlowGent provides the following integrations, with the website chatbot being the most popular choice, though other options suit diverse needs:

Website Chatbot

What it is: A chat bubble that appears on your website where visitors can ask questions and get immediate help from your AI agent. Like a chatbot format. Best for: Providing instant support to website visitors, answering common questions, and reducing the number of support emails or calls.

You are also able to join the chat as a live operator!

Website Integration Guides:

• Webflow Integration Guide
• Wix Integration Guide
• Shopify Integration Guide
• WordPress Integration Guide
• Squarespace Integration Guide
• Any Website Integration Guide

Slack AI

What it is: Your AI agent becomes available in your Slack workspace.
Best for: Internal teams who need quick answers to questions without leaving Slack.
Read more about how the agent integrates in Slack

WhatsApp

What it is: Your AI agent can chat with customers through WhatsApp.
Best for: Businesses whose customers prefer communicating via WhatsApp.
WhatsApp Integration Guide

Channels for Developers

These channels are for people that are developers only. It enables you to use FlowGent's powerful technology integrated into your own custom coded solutions.

Webhook

What it is: Trigger your agent to perform specific tasks through webhook calls.
Best for: Connecting your AI agent to other software systems and automating processes.

Schedule

What it is: Set your agent to run tasks automatically at specific times.
Best for: Regular reports, scheduled check-ins, or periodic customer follow-ups.

API

What it is: Access your agent's capabilities directly through programming interfaces.
Best for: Developers who want to build custom solutions using your AI agent.

You can see the API documentation here.

Benefits of Using Channel Integrations

Deploying your AI agent externally via channel integrations offers these advantages:

• Be where your customers are: Provide support on platforms your customers already use, like websites or messaging apps.
• 24/7 availability: Your AI agent works around the clock across all integrated channels.
• Consistent experience: Customers get the same helpful responses no matter where they reach out.
• Reduced workload: Let your AI handle routine questions on various platforms, freeing your team for complex tasks.

Getting Started

Deploying your AI agent outside the FlowGent platform requires setting up a channel integration—a critical step without which it remains limited to internal testing. Simply click the "Configure" button next to the integration you want to use, such as the website chatbot or another channel, and follow the clear instructions to get it running quickly.