Terms and Conditions for FlowGent AI

Last Updated: July 1, 2025

Welcome to FlowGent AI ("FlowGent", "we", "our", or "us"). These Terms of Service ("Terms") govern your access to and use of the FlowGent website (https://flowgent.ai), the FlowGent chat widget, APIs, mobile/desktop apps, integrations, and any related services (collectively, the "Service"). By creating an account, embedding our script, or otherwise using the Service you agree to be bound by these Terms.

1. The Service
FlowGent is a no‑code/low‑code SaaS platform that lets businesses create AI‑powered chatbots ("Agents") for websites, Instagram, WhatsApp, Slack, and other channels. Agents can (a) answer questions from a shared knowledge base, (b) hand conversations to human operators, (c) trigger actions via connected APIs, and (d) optionally ingest publicly available web pages you specify ("Crawling") to improve responses.

2. Eligibility & Accounts
You must be at least 18 years old and legally able to enter contracts. Keep your credentials safe—you're responsible for all activity that occurs under your account.

3. Acceptable‑Use & Fair‑Use Policy
• **Crawling & Scraping.** If you enable Crawling, you must have the legal right to access the target site and obey its terms, robots.txt, and all applicable laws. No bypassing paywalls or CAPTCHA farms.
• **Lawful Content.** Don't use FlowGent to generate, store, or transmit anything illegal, infringing, harassing, hateful, or sexually explicit; no exploitation of minors.
• **Spam & Abuse.** No unsolicited bulk messages, phishing, malware, denial‑of‑service, or other abusive behavior as determined by us in our sole discretion.
• **Unmetered Features & Soft Quotas.** Certain features—such as, but not limited to, Web Scraper page fetches, Notion‑workspace syncing, or other API integrations—even if advertised as unlimited, launch without explicit hard limits. We continuously monitor platform‑wide consumption. If, in our sole discretion, your usage materially exceeds what we consider fair and reasonable for your plan tier, we may (i) throttle requests, (ii) apply provisional limits, or (iii) require you to upgrade to a higher plan. We will attempt to notify you at least 24 hours in advance by email or in‑app message, but reserve the right to act immediately to maintain platform stability.
• **Rate & Volume Limits.** Apart from soft quotas, we may throttle, queue, or block traffic that in our sole judgment degrades platform performance or violates these rules.

4. Plan Limits & Changes
We may add, remove, or change features, pricing, quotas (including soft quotas), and technical limits at any time. New limits apply once posted or communicated. Continued use equals acceptance.

5. Suspension & Termination
We may suspend or terminate your access—and delete your data—**at any time for any reason or no reason**, with or without notice or refund. We're not liable for any resulting loss or damage.

6. Fees & Billing
All fees are charged in advance, exclusive of taxes, and non‑refundable unless required by law. We may change prices; new prices take effect on your next billing cycle.

7. Intellectual Property
We own the Service and all related IP. You own (a) the content you submit, and (b) the transcripts and other outputs your Agents generate, subject to third‑party rights. You grant us the licenses needed to operate and improve the Service.

8. Privacy
Our Privacy Policy explains how we process personal data. By using FlowGent you consent to those practices.

9. Disclaimers & Limits on Liability
THE SERVICE IS PROVIDED "AS IS". TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY IS CAPPED AT THE FEES YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM AROSE.

10. Governing Law & Venue
These Terms are governed by the laws of the State of Wyoming, USA, without regard to conflict‑of‑law principles. Exclusive venue for any dispute is the state or federal courts located in Sheridan County, Wyoming.

11. Changes to These Terms
We may update these Terms at any time by posting a revised version. Material changes will be announced by email or in‑app. Your continued use after the effective date means you accept the update.

12. Contact
FlowGent is a trade name of:
THE DB GROUP, LLC.
1309 Coffeen Avenue, STE 1200
Sheridan, Wyoming 82801, USA

Questions? Email info@flowgent.ai