Tidio is solid website live chat, but its Lyro AI is a paid add-on with per-conversation limits on top of your plan. FlowGent puts AI customer support in one plan from $19/mo, trained on your own content, with predictable message-credit pricing.
7-day free trial, then starting at $19/month
Tidio sells its Lyro AI as an add-on starting around $39/month for 50 AI conversations, on top of your base plan. FlowGent includes AI from the Hobby plan ($49/mo) with 2,000 message credits and unlimited contacts, so you are not stacking two bills to get an AI agent.
FlowGent trains its AI on your website, PDFs, Notion, and YouTube content, and understands intent across 95+ languages. Tidio Lyro is trained on a knowledge base you build, which works well for FAQs, but FlowGent is designed to ingest your existing material directly.
Tidio centers on the website chat widget, with Instagram and Messenger as channels. FlowGent runs one AI agent across web chat, WhatsApp, Instagram DM, and Slack from a single shared inbox.
Tidio meters conversations per plan, and Lyro meters AI conversations separately, so costs can climb as volume grows. FlowGent uses message credits with unlimited contacts, so you pay for what the AI actually sends.
Tidio is website live chat with Lyro AI sold as a separate add-on. FlowGent gives you an AI agent trained on your own content, with the AI built into one plan.
| Feature | FlowGent | Tidio |
|---|---|---|
AI included in plan AI customer support without a separate add-on | Lyro add-on | |
Train on your own content Website, PDFs, Notion, YouTube | Knowledge base | |
Intent-aware AI GPT-4 and Claude understand context and intent | ||
Website chat widget Embeddable live chat for your site | ||
Visual flow builder Drag-and-drop conversation flow editor | ||
Multi-channel from one agent Web, WhatsApp, Instagram, Slack | Partial | |
Voice message understanding Understand and respond to voice notes | ||
Team inbox Multiple team members in one shared inbox | ||
Unlimited contacts No per-contact pricing model | Tier-based | |
95+ language support Automatic language detection and response | Limited | |
Ecommerce live chat tooling Cart tracking, product page visitor tracking |
AI customer support without a separate add-on
Website, PDFs, Notion, YouTube
GPT-4 and Claude understand context and intent
Embeddable live chat for your site
Drag-and-drop conversation flow editor
Web, WhatsApp, Instagram, Slack
Understand and respond to voice notes
Multiple team members in one shared inbox
No per-contact pricing model
Automatic language detection and response
Cart tracking, product page visitor tracking
Tidio prices live chat conversations per plan and meters Lyro AI separately. FlowGent is one message-credit price with AI included.
Pay per message, not per contact
Live chat plans + Lyro AI add-on
Tidio Lyro is a capable FAQ-style assistant for website chat, but you pay for it as an add-on on top of your base plan and it only ships included from the $749/mo Plus tier. FlowGent includes an intent-aware AI agent in its AI plans, trained on your website, PDFs, Notion, and YouTube, so customers get answers grounded in your own content across every channel.
Looking for a Tidio alternative that is free to try or includes AI without an add-on?
7-day full access to an AI agent trained on your content, across web chat, WhatsApp, Instagram, and Slack. AI is included in the plan, not a separate add-on.
Tidio offers a free plan with 50 lifetime conversations and 50 Lyro AI conversations total. Good for testing, but the AI quota is one-time, not monthly.
Other options worth a look if you want website live chat with lighter AI. Open-source Chatwoot can be self-hosted at no software cost.
Tidio has a free plan with 50 lifetime conversations and 50 one-time Lyro AI conversations. FlowGent does not have a permanent free plan, but it offers a 7-day free trial with full access to an AI agent trained on your content. After that, FlowGent plans start at $19/month for flows and $49/month with AI included. Open-source tools like Chatwoot can also be self-hosted at no software cost if you want a free route.
It depends on your priority. If you want AI customer support included in the plan and trained on your own website, PDFs, Notion, and YouTube, FlowGent is a strong fit, starting at $19/month and $49/month with AI. If you run an ecommerce store and lean on Shopify integration and cart tracking, Tidio itself or another ecommerce-focused live chat tool may still suit you better.
Tidio meters its base plan and Lyro AI separately. The Starter plan is $24.17/month (annual) for 100 conversations, and Lyro AI starts around $39/month for 50 AI conversations on top of that. FlowGent's Hobby plan is $49/month with AI included, 2,000 message credits, unlimited contacts, and web chat, WhatsApp, Instagram, and Slack in one tool. Lyro is only bundled from Tidio's Plus plan at $749/month.
Yes, and it goes further. FlowGent trains its AI agent on your website, PDFs, Notion, and YouTube content, and understands customer intent across 95+ languages. Tidio Lyro is trained on a knowledge base you set up, which works well for FAQs. FlowGent is built to ingest your existing material directly so answers stay grounded in your own content.
Yes. Connect your channels to FlowGent, point its AI agent at your website and documents to build the knowledge base, and you are live, usually within about 30 minutes. You can keep Tidio running on your site during the transition and switch over once you are happy with FlowGent's responses.
For AI-driven customer support across web chat, WhatsApp, Instagram, and Slack, FlowGent can replace Tidio and includes its own website chat widget. If you depend on Tidio's ecommerce-specific live chat features, such as Shopify integration, cart abandonment, and product-page visitor tracking, Tidio still has the edge there, and FlowGent is not a full helpdesk or ticketing suite.
Train an AI agent on your website, PDFs, Notion, and YouTube, then let it answer customer questions across web chat, WhatsApp, Instagram, and Slack. No separate AI add-on.
7-day free trial, then starting at $19/month