MobileMonkey rebranded to Customers.ai in 2023 and left Instagram and Messenger chatbots behind for website visitor identification, with products priced at $149-$299 a month each (about $597 a month for the full bundle). If you came here for Instagram DM automation, FlowGent is the modern AI-powered replacement, from $19/month.
7-day free trial, then starting at $19/month
After rebranding to Customers.ai in 2023, the company shifted focus from Instagram and Messenger bots entirely to website visitor identification and B2B prospecting. The chatbot product is no longer being developed. FlowGent is purpose-built for Instagram DM automation in 2026.
MobileMonkey's legacy chatbot uses simple keyword matching and visual flows. FlowGent uses GPT-4 and Claude trained on your knowledge base, so it answers product questions, qualifies leads, and books appointments without needing a flow for every scenario.
After the pivot, Customers.ai sells its tools as separate products at $149-$299/mo each, about $597/mo for the full bundle - many times FlowGent's $19/month Starter. It's priced for identifying anonymous website visitors, not for Instagram conversations.
MobileMonkey's Instagram features have stagnated. FlowGent ships Instagram-specific updates monthly - new triggers, better comment automation, AI improvements - because Instagram is our primary channel, not a side product.
A side-by-side look at what each platform offers for Instagram DM automation and beyond.
| Feature | FlowGent | MobileMonkey |
|---|---|---|
AI-powered conversations Uses GPT-4 / Claude to understand context and intent | ||
Knowledge base training Train on your website, PDFs, Notion, YouTube | ||
Instagram DM automation Comment-to-DM, story replies, keyword triggers | Deprecated | |
Active product development Regular feature updates for Instagram | ||
Multi-channel support Instagram, WhatsApp, Slack, Web from one platform | Limited | |
Visual flow builder Drag-and-drop conversation flow editor | ||
Voice message support Understand and respond to voice notes | ||
Team inbox Multiple team members in one shared inbox | ||
SMB-friendly pricing Starting under $25/month | ||
Free trial Start without a credit card | 7-day trial | Demo only |
Uses GPT-4 / Claude to understand context and intent
Train on your website, PDFs, Notion, YouTube
Comment-to-DM, story replies, keyword triggers
Regular feature updates for Instagram
Instagram, WhatsApp, Slack, Web from one platform
Drag-and-drop conversation flow editor
Understand and respond to voice notes
Multiple team members in one shared inbox
Starting under $25/month
Start without a credit card
Customers.ai (formerly MobileMonkey) is now built for website visitor identification, not Instagram DMs. FlowGent is built for Instagram-first SMBs and creators.
Pay per message, not per contact
Website visitor identification pricing, not Instagram DM pricing
MobileMonkey's chatbot was built for the rule-based-flow era. Customers.ai now focuses on different problems entirely. If your goal is conversational AI in Instagram DMs, you need a tool built for that today - and that's FlowGent.
If you're moving on from MobileMonkey, here are the modern Instagram DM automation tools to consider:
| Platform | AI Responses | Comment-to-DM | Multi-channel | Starting Price |
|---|---|---|---|---|
| FlowGent | Advanced (GPT-4/Claude) | IG, WhatsApp, Slack, Web | $19/mo | |
| MobileMonkey / Customers.ai | Identity (not chat) | Website visitor ID | $149+/mo per product | |
| ManyChat | Basic (add-on) | IG, Messenger, Email, SMS | Free / $14/mo | |
| Chatfuel | Basic | IG, Messenger, WhatsApp | $19.99/mo | |
| LinkDM | Instagram, Facebook | Free / Paid |
If MobileMonkey's pricing pushed you out, here are cheaper or free Instagram DM tools:
7-day full access to AI-powered DM automation. Test everything before paying $19/month - a fraction of Customers.ai pricing.
Instagram's native tool covers basic auto-replies and unified inbox. No AI or flows, but it's free.
Up to 1,000 free DMs per month with simple comment-to-DM. Instagram only.
MobileMonkey replaced itself with Customers.ai, a B2B website-visitor identification and email prospecting tool, so the original Instagram and Messenger chatbot is no longer the focus. For the Instagram DM automation MobileMonkey used to do, most people now use a purpose-built AI tool like FlowGent, which uses GPT-4 and Claude and starts at $19/month.
MobileMonkey is now called Customers.ai. The company rebranded in 2023 alongside a full pivot away from Instagram and Messenger chatbots into website visitor identification and B2B sales prospecting, with products priced at $149-$299 a month each. The MobileMonkey name and chatbot product are no longer being developed.
FlowGent is the best MobileMonkey alternative in 2026 for Instagram-first businesses. It uses GPT-4 and Claude trained on your own knowledge base, handles Instagram, WhatsApp, Slack and Web from one place, supports comment-to-DM on every plan, and starts at $19/month with a free 7-day trial. Other options like ManyChat and Chatfuel still run rule-based flows without real LLM AI.
Yes. FlowGent offers a free 7-day trial with full access and no credit card, so you can test AI-powered Instagram DM automation before paying $19/month. Meta Business Suite is free for basic auto-replies and a unified inbox but has no AI or flows, and LinkDM has a free tier for simple comment-to-DM on Instagram only.
MobileMonkey rebranded to Customers.ai in 2023 and dropped its Instagram and Messenger chatbot product entirely, moving instead into website visitor identification and B2B prospecting, with products priced at $149-$299 a month each. Businesses that came to MobileMonkey for Instagram DM automation now need a dedicated tool, since Customers.ai no longer serves that use case.
No. Customers.ai discontinued MobileMonkey's Instagram and Messenger chatbot features as part of its pivot to website visitor identification. There is no comment-to-DM, story-reply, or AI conversation product left to migrate to, which is why former MobileMonkey users typically move to a dedicated tool like FlowGent for Instagram DM automation.
FlowGent is the best modern alternative. It uses GPT-4 and Claude for AI-powered DM conversations, supports Instagram + WhatsApp + Slack + Web from one platform, and starts at $19/month. Unlike MobileMonkey, it's built specifically for Instagram-first businesses in 2026.
Yes, significantly. FlowGent's Starter is $19/month with unlimited contacts. Customers.ai sells separate products at $149-$299/month each, about $597/month for the full bundle - many times FlowGent's price. And Customers.ai isn't priced for Instagram DM automation anymore; it's built for identifying anonymous website visitors.
Yes. While there's no automatic flow importer, FlowGent's visual flow builder lets you rebuild any MobileMonkey flow quickly - and the AI agent often replaces dozens of flow steps with a single trained agent. Most users finish migrating in under an hour.
Yes, on every plan including the $19/month Starter. Comment a trigger word on a post or Reel, and FlowGent automatically sends a DM - and the AI continues the conversation intelligently from there.
Beyond FlowGent, common MobileMonkey alternatives include ManyChat (visual flows, contact-based), Chatfuel (older flow builder), and LinkDM (free tier, no AI). FlowGent is the only one with real LLM-powered AI built into every plan. See our Instagram DM tool comparison for details.
Set up your AI-powered Instagram DM agent in under 30 minutes. Train it on your business, connect your Instagram account, and start converting DMs into customers.
7-day free trial, then starting at $19/month